Effective Date: April 1, 2024
Privacy Policy
Introduction
This Privacy Notice elucidates the manner in which we, Genta Technology and/or its affiliates ("Genta"), collect, store, use, process, secure, transfer, disclose, and protect your Personal Information. This Privacy Notice applies to all users of our website, services, and products ("Application"), unless covered by a separate privacy notice.
This Privacy Notice is presented in a layered format so that you can navigate to specific areas of interest as outlined below. Please read this Privacy Notice thoroughly to comprehend our data protection practices. For your convenience, we have provided a summary that highlights the key points. Unless otherwise defined, all capitalized terms in this Privacy Notice bear the same meaning as given in the Terms of Use agreed upon between you and Genta.
Acknowledgement and Consent
By accepting this Privacy Notice, you acknowledge that you have read and understood this Privacy Notice and accept all of its terms. Specifically, you consent to our collection, use, sharing, disclosure, storage, transfer, or processing of your Personal Information in accordance with this Privacy Notice.
In scenarios where you provide us with Personal Information pertaining to other individuals (such as your spouse, family members, friends, or other parties), you attest and guarantee that you have obtained their consent to provide their Personal Information to us, and you hereby consent on their behalf to our collection, use, disclosure, and processing of their Personal Information.
You may withdraw your consent concerning the collection, use, or disclosure of all or part of your Personal Information at any time by providing reasonable written notice to us using the contact details provided below. You may also withdraw your consent for us to send certain communications and information through the facilities provided in our messages to you. Depending on the nature and circumstances of your consent withdrawal, please understand and acknowledge that after such withdrawal, you may no longer be able to use the Application or services. The withdrawal of consent may result in the termination of your account or contractual relationship with us, with any accrued rights and obligations remaining fully retained. Upon receiving your notification to withdraw consent for the collection, use, or disclosure of your Personal Information, we will inform you of the potential consequences so that you can decide whether to proceed with the withdrawal.
Summary
What information do we collect about you?
We collect Personal Information when you use our Application. We also gather device and technical information from you and any other information you may submit while using our Application. Should you choose not to provide this information, our ability to provide you with the Application as intended may be compromised.
How will we use the information about you?
How we utilize your information depends on whether you are a User or Service Provider. If you are a User, we use your information to manage your account with us, communicate with you, and provide you various services and functions available in our Application. If you are a Service Provider, we verify your capability to provide services, enable you to offer services to Users, manage your account, communicate with you, and offer you various services and functions available in our Application. Additionally, we use your information to maintain our Application and customize our products and services to your preferences. Furthermore, we employ your information for marketing our products and services to you and those from our group companies, partners, and agents (with your consent if required by applicable laws).
With whom do we share your information?
We share your data with Users and Service Providers (as applicable) to facilitate service provision for or by you, with our third-party partners and suppliers to the extent necessary for their services, including payment processing, insurance claims, and verification. These third-party services are employed solely to process or store your information for purposes stated in this Privacy Notice. We also share your information with our affiliates for the purposes outlined herein and with government and regulatory bodies as mandated by applicable laws.
Where do we process your information?
Our servers may be located outside your region. We may also transfer your information to our affiliates and third-party suppliers and partners outside your region for purposes provided in this Privacy Notice.
How long do we retain your information?
We retain your information as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
How can I exercise my rights over my information?
You may have various rights concerning your data under applicable laws, and you can contact us to exercise your rights.
Contact Us
If you have any questions, concerns, or complaints, please reach out to us using the contact details found in the Contact Us section.
How will we notify you about changes?
We will update this Privacy Notice from time to time and notify you of the latest version through our Application or your registered email with us. Please regularly check for updates or modifications to this Privacy Notice.
Further explanations on the above can be read in the sections below.
Personal Information We Collect
Types of Personal Information We Collect About You
"Personal Information" refers to information that identifies or can be used to identify, contact, or locate a person or device to which the information relates. Personal Information includes, but is not limited to, name, address, date of birth, occupation, telephone number, email address, bank account details, and credit card information, gender, identification details (including passports or national identity documents), vehicle information, photographs, nationality, telephone numbers of users and non-users in your mobile phone book, health data, related financial information, and biometric data (including but not limited to facial recognition). Additionally, to the extent other information, such as personal profiles, and/or unique identifiers, relates to or is combined with Personal Information, this information shall also be considered Personal Information.
The type of Personal Information we collect depends on the circumstances of collection and the nature of the services requested or transactions conducted.
To the extent permitted by applicable laws, we may collect, use, store, and transfer various types of Personal Information about you grouped as follows:
Identity Data includes name, username, identity card, tax identification number, user ID, or other identifiers, title, date of birth, gender, place of birth, occupation, nationality, photo, and/or biometric data.
Contact Data includes billing address, delivery address, email address, telephone numbers, and phone book contacts.
Eligibility Data includes, in relation to Service Providers, licenses, approvals, and other permits authorizing you to operate vehicles and provide transportation or other services, and insurance policy details.
Transaction Data includes purchases or orders made by you, your interests, preferences, feedback, and survey responses, in relation to Users, the type of service sought, details about pickup and/or delivery; and for Service Providers, the type of services accepted at any given time.
Financial Data includes bank account and payment card details such as the type of payment card or account used, name of the issuer of the payment card or account, card or account holder's name, card or account identification number, payment card or account verification code, expiration date of the card or account, financial history (including but not limited to transaction history of the payment card or account, payment card or account details, and mapping and/or status and conditions of the payment card or account), and credit score.
Payment Data includes details of payments or transfers made through any electronic money or e-wallet facilities provided by us such as information related to usage, payment, recipient details (including their account details), amounts of payments made, billing details, and invoice details.
Technical Data includes details on your use of our Application such as in-app messages, in-app search history, internet protocol (IP) address, information about previously or subsequently viewed web pages, duration of each visit/session, internet device identity (ID) or media access control address, mobile advertising IDs, and other device information including data on the manufacturer, model, and operating system of the device you use to access the Application and crash logs.
Location Data includes real-time geographic location information.
We may create, use, license, or disclose Aggregate Data such as statistical or demographic data for any purpose. Aggregate Data can derive from your Personal Information but will not be considered Personal Information as it will not directly or indirectly reveal your identity, as we will ensure: (i) all identifiers have been removed, making the data, on its own or combined with other available data, unattributable or unconnected and unable to identify an individual, and (ii) the data is subsequently aggregated with similar data, incorporating it into a broader dataset.
If we need to collect Personal Information legally or based on contractual terms with you.
How We Collect Your Personal Information
Personal Information we collect may be provided by you directly or by third parties (e.g., when you register or use the Application, contact our customer service, or directly provide us with Personal Information). We may collect information in various forms and for multiple purposes (including purposes permitted under applicable laws).